{"id":4256,"date":"2026-02-09T10:37:49","date_gmt":"2026-02-09T02:37:49","guid":{"rendered":"https:\/\/bsailli.com\/?page_id=4256"},"modified":"2026-02-09T10:37:49","modified_gmt":"2026-02-09T02:37:49","slug":"fq","status":"publish","type":"page","link":"https:\/\/bsailli.com\/?page_id=4256","title":{"rendered":"F&amp;Q"},"content":{"rendered":"\n<h5 class=\"wp-block-heading\"><strong>Q. How long does an order take to dispatch?<\/strong><strong><\/strong><\/h5>\n\n\n\n<p>We quote 15-20 working days for an order to be dispatch. If you provide an e-mail address, we will let you know when the order is dispatched and if your order is dispatched with a courier, you will receive an email from the courier too!<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>&nbsp;<\/strong><\/h5>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Q. What should I do if I would like to return an item for a refund?<\/strong><strong><\/strong><\/h5>\n\n\n\n<p>If you are not completely satisfied with your purchase, you can initiate a return within 10 days after receiving the goods, provided that the goods are not damaged&nbsp;and we will refund the product price. This refund will not include what you paid to return them to us. Unfortunately we do not refund return postage.<\/p>\n\n\n\n<p>Once we have received your return it can take up to 72 hours before we process your requested refund or exchange. Please allow this time before contacting us about a return. We will send you an email to confirm once your return has been processed.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>&nbsp;<\/strong><\/h5>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Q. What if I would like an exchange instead of a refund?<\/strong><strong><\/strong><\/h5>\n\n\n\n<p>If you require an exchange please give us full details of your requirements. This can be a different size of the same product, or a different product altogether. Our returns team will do our best to find what you want, but if they are unavailable we will refund you and let you know.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>&nbsp;<\/strong><\/h5>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Q. What should I do if I encounter a fault with my purchase?<\/strong><strong><\/strong><\/h5>\n\n\n\n<p>If you do have a problem with an item you have purchased, you can return them to us via the procedure detailed above.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>&nbsp;<\/strong><\/h5>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Q. The same product is available at different prices on the website. What does this mean?<\/strong><strong><\/strong><\/h5>\n\n\n\n<p>For certain products, pricing for different colors may vary. Once you select the color and size of interest, it will display the price of any specific product.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Q. How long does an order take to dispatch? We quote 15-20 working days for an order to be dispatch. If you provide an e-mail address, we will let you know when the order is dispatched and if your order is dispatched with a courier, you will receive an email from the courier too! &nbsp; [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4256","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/bsailli.com\/index.php?rest_route=\/wp\/v2\/pages\/4256","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bsailli.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bsailli.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bsailli.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bsailli.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4256"}],"version-history":[{"count":1,"href":"https:\/\/bsailli.com\/index.php?rest_route=\/wp\/v2\/pages\/4256\/revisions"}],"predecessor-version":[{"id":4259,"href":"https:\/\/bsailli.com\/index.php?rest_route=\/wp\/v2\/pages\/4256\/revisions\/4259"}],"wp:attachment":[{"href":"https:\/\/bsailli.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4256"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}